Zolbat Terms and Conditions — Transparent in simple Bengali

By using the Zolbat platform, you are deemed to have fully read and accepted these terms and conditions. This document is considered a legal agreement between Zolbat and you.

Zolbat is an internationally licensed online gaming platform. All services provided on this platform operate under these terms and conditions. When you register or use the platform, you agree to these terms and conditions.

To open an account on Zolbat, the following conditions must be met:

• Minimum age must be 18 years — accounts are not approved for anyone below this age
• Each individual may register only one account
• You must register with accurate and truthful information
• If the information provided during registration changes, it must be updated immediately
• Keeping the account password confidential is the user's responsibility
• Sharing your account with anyone is prohibited

Zolbat may initiate an identity verification (KYC) process at any time. National ID card, passport or other documents may be requested. Withdrawals may be suspended until verification is complete.

Deposits and withdrawals on Zolbat can be made through mobile banking and bank transfer. The following conditions apply to all transactions:

• Minimum deposit is BDT 500 and maximum up to the limit set by Zolbat
• Account verification (KYC) is mandatory for withdrawals
• Withdrawals must be made using the same payment method used for deposit
• Withdrawal processing usually takes 5-30 minutes
• Withdrawal requests will not be accepted while an active bonus is in place
• Zolbat may delay or suspend payments on suspicious transactions

Zolbat offers various types of bonuses and promotions. Each bonus has specific conditions that must be followed:

• Multiple bonuses cannot be active at the same time
• Please read the relevant terms carefully before claiming any bonus
• Unused bonuses expire when the wagering period ends
• Zolbat reserves the right to cancel any bonus if abuse is suspected
• The referred person must make their first deposit to qualify for the referral bonus
• Zolbat reserves the right to change or cancel any bonus offer

All Zolbat games comply with international RNG (Random Number Generator) certification. Each game's outcome is completely fair and random.

• If a technical error occurs in the game result, Zolbat reserves the right to cancel that round
• If the internet connection drops, the game result is saved on the server
• Exploiting software or system vulnerabilities for gameplay is strictly prohibited
• The dealer's decision is final in Live Casino
• Modifying game software or attempting to hack is strictly prohibited

Zolbat regularly verifies game fairness through third-party auditing firms. To request a fairness report, please contact support.

The following activities are strictly prohibited on Zolbat:

• Creating multiple accounts or using someone else's account
• Depositing funds from money laundering or illegal sources
• Knowingly exploiting technical system errors
• Claiming bonuses by violating bonus terms or through manipulative strategies
• Harassing other players or Zolbat staff
• Using automated bots or third-party software
• Registering with a fake identity or using someone else's information

Zolbat gives the highest priority to protecting your personal information. The information provided during registration is used solely for operating the platform.

• All data is secured with SSL 256-bit encryption
• Selling or sharing information with third parties without authorization is prohibited
• Information may need to be provided to authorities under legal obligations
• For more details, visit our Privacy Policy Read

An account can be closed in two ways — by the player's own choice or by Zolbat's decision.

• To close your account voluntarily, contact support
• Any pending bonuses will be cancelled upon account closure, but your main balance will be returned
• Accounts closed due to terms violations are generally not reinstated
• If closed due to responsible gaming, the account can be reactivated after the designated period

If you have any complaint or dispute, please contact the Zolbat support team first. In most cases, a resolution is provided within 24 hours.

• Resolution is attempted within 7 days of submitting a complaint
• In disputes regarding game results, server logs are considered the final evidence
• For payment disputes, please provide transaction receipts and screenshots
• If a resolution cannot be reached through support, you may refer the matter to an independent arbitration body

Zolbat believes gaming should be for enjoyment, not addiction. That is why we advise all players to enjoy gaming responsibly.

• Only play with money you can afford to lose
• Do not place more bets to recover losses
• Take regular breaks and keep your gaming time limited
• If you feel there is a problem, use deposit limits or self-exclusion

To learn more, see our Responsible Gaming page Visit.

Zolbat reserves the right to modify these terms and conditions at any time. Changes will be announced on the platform with the updated date.

Continuing to use Zolbat after any changes have been made means you accept the updated terms. Please check this page regularly.