How we collect the information you provide when using zolbat, why we keep it, and how we protect it — everything is explained here in simple Bengali.
Zolbat's privacy policy stands on six core pillars.
Every piece of information sent to zolbat is protected by industry-standard SSL-256 bit encryption. No third party can read it.
Zolbat never sells your personal information to third parties. Information is used only for platform operations.
All information is stored on servers managed according to international security standards and is regularly audited.
Only authorized zolbat staff can view information for specific needs. All access is logged.
Zolbat complies with international data protection standards and undergoes regular third-party security audits.
You can request to view, correct, or delete your information at any time through support.
For information security inquiries, contact:
Welcome to zolbat. We know everyone has some hesitation about sharing personal information online. That's why this privacy policy exists — so you can understand exactly what happens with your information.
This policy applies to the zolbat website, mobile app, and all related services. By using the zolbat platform, you are deemed to have consented to this privacy policy.
Please note: Although this policy is written in Bengali, the English version will apply in case of legal disputes. However, the Bengali version is kept as accurate and updated as possible.
We collect two types of information — what you provide yourself, and what is automatically generated when you use the platform.
| Types of information | Example | Why it is collected |
|---|---|---|
| Identity information | Name, date of birth, national ID number | KYC verification and age confirmation |
| Contact information | Mobile number, email address | Account communication and security |
| Financial information | Bank/mobile banking account number | Payment processing |
| Device information | IP address, browser, operating system | Security and fraud prevention |
| Usage information | Game history, transaction logs, session duration | Service improvement & dispute resolution |
| Cookie information | Preference settings, login tokens | Providing a convenient experience |
Assurance: zolbat collects only necessary information. No unnecessary or excessive information is requested.
Zolbat collects information in various ways. When you register, log in, or contact support — information naturally comes to us at these moments.
Zolbat uses your information only for specific purposes. The reasons are clearly stated below:
Marketing communications: If you do not wish to receive promotional messages from zolbat, you can opt out at any time through support.
Zolbat uses cookies — many people worry when they hear this, but cookies are actually small text files stored in your browser that make your experience more convenient.
You can control or delete cookies from browser settings. However, if you disable essential cookies, zolbat may not function properly.
Keeping your information secure is zolbat's top priority. We use multiple layers of security measures:
You also have responsibilities: Use a strong password, do not share it with others, and avoid accessing your account on public Wi-Fi.
Zolbat believes you should have control over your information. You have the following rights:
You can request to know what information zolbat holds about you.
You may request to update incorrect or outdated information.
You may request to close your account and delete information under certain conditions.
You may request to limit the use of information in certain cases.
You can request to download your information.
You may request to unsubscribe from promotional messages at any time.
To exercise these rights, contact the zolbat support team. Legal obligations may require certain information to be retained — in such cases, complete deletion may not be possible.
Zolbat strictly prohibits service to anyone under 18 years of age. Age verification is mandatory during registration.
If we learn that information from a minor has been collected by mistake, that information will be deleted immediately and the account will be closed. If parents suspect their child has an account, please contact support.
Zolbat does not keep information beyond what is necessary. However, certain data must be retained for specific periods due to legal requirements:
Information is securely deleted after the specified retention period.
Zolbat may update this policy as needed. Changes will be announced on this page and the update date will be modified. For major changes, notice will be sent to your registered mobile number or email.
Continued use of zolbat after an update means you accept the new policy. Therefore, check this page regularly.